In the hospitality industry, customer service is perhaps the most crucial element to success. Whether you manage a hotel, a restaurant, a bar, or a shop, keeping your customers satisfied is a key part of your business.
By using HR software, not only will you increase efficiency, you tend to improve your customer service as well. The benefits of a quality software for human resources management extend beyond your workforce. When you streamline your HR operations, you can place a greater focus on other aspects of your business. Learn more about the advantages of using HR solutions for businesses in the hospitality sector.
Benefits of HR Software
What are the main benefits of using HR software? It can help reduce administrative costs and improve the efficiency of your HR department. Human resources software is designed to simplify the common tasks that HR members often deal with. This includes the time-consuming tasks of handling payroll and dealing with employee scheduling.
With software for human resources management, payroll becomes an automated task. You can easily transfer employee data from the time management system to your existing payroll software. This eliminates the occurrence of payroll errors.
HR management software can also offer solutions for improving employee scheduling. Include the option of allowing employees to check their own schedule. Allow staff to view their work hours, vacation time, and available sick time. You can also include the option of allowing employees to request shift swaps or change shifts.
These requests can be automatically emailed to managers. By allowing these tasks to be performed individually, without having to go through the HR department, the overall efficiency of your workplace improves.
The bottom line is that HR software is capable of boosting efficiency and simplifying the way you handle payroll and scheduling requests. You can also monitor absenteeism and enforce your attendance policy. Though, the best part of using software for HR tasks is the freedom that this gives your HR department to focus on other areas of their job.
A Case Study of the Royal Marine Hotel
Sometimes, it is easier to understand how a product can benefit your business by looking at an example. The following case study shows how the Royal Marine Hotel in Dublin was able to improve efficiency, reduce payroll errors and administrative costs, which increased staff morale – among other benefits.
Prior to Using HR Management Software
Before using HR solutions from Advance Systems, the Royal Marine Hotel had their employees sign in at the reception desk at the start of their shifts. Rosters were set two-weeks at a time. Management had no way of tracking lunch breaks, tardiness, or absenteeism.
The timesheets signed by employees at the reception desk were entered into a payroll system manually. This took time and slowed down the efficiency of the HR team. Management also had difficulty determining their scheduling needs, which resulted in scheduling overages.
After Using HR Management Software
After implementing an HR management solution, Royal Marine Hotel experienced some major changes in their daily operations. Managers were able to access reports that allowed them to better forecast their workload for upcoming schedules. They were able to reduce shift overages and cut down on wasted labour. This reduced salary bills and gave managers a way to monitor problems in scheduling and come up with solutions quickly.
Managers also noticed a difference in their staff. Employees now had ownership over the hours they worked. Using a time management system, employees clocked in and out through an Employee Time Clock System. This accurately records hours worked and submits the data to the HR department where it is automatically entered into their payroll system.
In the end, adding software, for HR management, improved the overall efficiency of the staff and the HR team at Royal Marine Hotel. These are benefits that can go a long way towards improving the services offered in the hospitality industry.
Increasing Efficiency and Morale Improves Customer Service
As mentioned, customer service is an integral part of the hospitality sector. If a customer is not happy, they are unlikely to visit your establishment in the future. Meanwhile, a satisfied customer will recommend your business to their friends, family, and co-workers.
By increasing the efficiency and morale of your workforce, you can directly improve your ability to deliver exceptional customer service. When your staff feels satisfied with their work and are able to perform their duties properly, customer service comes naturally.
Dealing with the hectic scheduling that often comes with managing a business in the hospitality sector can be a challenge. You may have a large staff with a variety of scheduling demands. Yet, you still want to make the most efficient use of your available workforce.
If you want to reduce administrative costs and simplify the way that you handle scheduling and payroll and also log employee hours, then you should learn more about advanced HR solutions. This includes the complete workforce management software solutions available from Advance Systems.